About the Role
Clean Freaks is seeking a friendly and efficient Customer Service Representative to join our team. This pivotal role involves providing exceptional support to our customers, ensuring their needs and inquiries are met promptly and professionally. As the first point of contact for our clients, you’ll embody Clean Freaks’ commitment to delivering outstanding service and maintaining strong customer relationships.
Key Responsibilities
- Respond to customer inquiries via phone, email, and online chat in a professional and timely manner.
- Schedule and coordinate cleaning appointments, ensuring accurate communication with both clients and cleaning staff.
- Address customer queries, concerns, and complaints, resolving issues with care and efficiency.
- Provide detailed information about our services, packages, and eco-friendly practices.
- Maintain accurate records of customer interactions and bookings using our proprietary systems.
- Proactively follow up with clients to ensure satisfaction and address feedback.
- Collaborate with the operations team to support smooth service delivery.
Qualifications
- Previous experience in customer service or a related role is preferred.
- Strong interpersonal and communication skills with a customer-focused approach.
- Excellent organisational and problem-solving abilities.
- Proficiency in using customer relationship management (CRM) software and Microsoft Office Suite.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Positive attitude and a genuine enthusiasm for helping others.
- Reliable and punctual, with a strong sense of professionalism.
What We Offer
- Competitive hourly wage starting at £11.50 per hour, with opportunities for bonuses.
- Comprehensive training and support to help you succeed in your role.
- A friendly and collaborative team environment that values your contributions.
- Flexible working hours to support work-life balance.
- Career development opportunities within our growing organisation.
About Clean Freaks
At Clean Freaks, we’re more than just a cleaning service—we’re a team dedicated to creating pristine, eco-friendly spaces for our customers. We value sustainability, professionalism, and exceptional customer care. By joining Clean Freaks, you’ll be part of a company that truly values its people and the communities it serves.
Apply Today
Are you passionate about customer service and ready to represent Clean Freaks with pride? Apply now to join our team as a Customer Service Representative and help us make a difference, one conversation at a time!
